Can I consolidate my orders to be shipped all at once?
admin2020-10-12T08:46:06+00:00Yes, due to the costs of labor and shipping materials to consolidate orders, we will charge additional fees of the total cost of goods if you want this service. You can select “Consolidate all my orders” to have this service included at checkout.
Can I select my own freight forwarder?
admin2020-10-12T08:47:39+00:00Yes, if you are not satisfied with the pricing estimates of our freight forwarder, you can select to ship the goods to your personal freight forwarder. Make sure to select “Ship to my own freight forwarder” option at checkout and put your forwarder’s Chinese address, name, and phone number in Chinese characters. Note: We will not be responsible for any lost items caused by 3rd party forwarders.
Is it possible to get a refund?
admin2020-10-12T08:48:36+00:00You can make a refund claim within 5 days of your purchase, and we can ask the supplier to issue a refund. Any items already shipped outside of China do not qualify for a refund. Requests must be made while the products are still in China.
Is it possible to inspect my goods before shipping?
admin2020-10-12T08:49:54+00:00Yes, for an additional fee, we can offer inspection services to send you pictures of the product before shipping the items to your location. You can select “Inspect my goods” to have this service included at checkout.
Is it possible to pay for shipping and the product at the same time?
admin2020-10-12T08:50:36+00:00At this moment, it is not possible due to the unpredictable nature of the cost of shipping based on product weight and dimensions. For now, we will continue to support 2 payments on the platform, one for the goods, and one for the shipping. Future versions may offer this option.
What payment methods are supported?
admin2020-10-12T08:51:31+00:00Right now, we support Visa, Mastercard, and Paypal as payment methods. In the future, we will continue to explore different payment gateways to offer you a better experience.